I ran into an odd problem I had not encountered before: an app that wouldn’t delete from an iPad.
All of our iPads are managed by AirWatch. As part of management I only force any enrolled iPad to have one single app, the AirWatch Agent. To help further ensure this app gets installed I have a Compliance Policy enabled that seeks to repeatedly annoy the user into submission should they refuse the push on enrollment (or something else happens that prevents the Agent from installing.
On a coworker’s Device Enrollment Program-controlled iPad her Agent app would not install or delete. The icon remained dimmed with a “Waiting…” status. To solve this problem I removed her iPad from management, and re-enrolled it. This seemed to have no immediate effect.
The next morning I put her user account into a special group to add her and her devices to an exception policy from the app push and the compliance policy. I then sent a Query command to her iPad.
I’m not sure if these steps I took this morning fixed the problem, or if I simply wasn’t patient enough after re-enrollment the previous day. Regardless, the Agent did finally install and her iPad has returned to compliance.